Shipping time frame:

All orders take 3-5 business days to process before shipping out. 


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Items that are washed will not be exchanged or refunded. 



If you need to exchange the shirt for a different size please make sure to leave a note in the package on what size you would like to exchange it for and mail it to: 5056 Nottingham Place Lane, Unit 202, Winston Salem NC 27106

Please send us an email at with your tracking information and allow 2-3 business days for us to process your request once we receive your package. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We do not pay for return shipping labels on exchanges. However, we do pay for the shipping when we send the item back to you.



To return your product, you should mail your product to: 

5056 Nottingham Place Lane, Unit 202, Winston Salem NC 27106

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 


Damaged/defective shirts

If you get your item and it is damaged/or defective, you must send us an email with in 7 days of receiving your shirt for another shirt to be sent in place of it. 

Additional non-returnable items:

Shirt of the Week

Limited Edition

To complete your return, we require a receipt or proof of purchase. This can be found in your e-mail confirmation.

Lost or stolen packages

Crazy cool threads is not responsible for lost or stolen packages. If the tracking says "delivered" and you did not receive it please contact USPS to see if they can find it.